Tag: quality

  • Eight Dimensions of Product Quality – 7×14

    Today, Chuck talks about David Garman’s eight dimensions of product quality: performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality. These categories are well-known in the TQM community, and […]

  • 4×16 – Season 4 Recap

    Chuck looks back at season 4. Listenership is up, and so is sound quality! [podbean resource=”episode=hkfm2-92b9d6″ type=”audio-rectangle” height=”100″ skin=”1″ btn-skin=”107″ share=”1″ fonts=”Helvetica” auto=”0″ download=”0″ rtl=”0″] This episode is sponsored by […]

  • Measuring team performance – 1×13

    Chuck talks about measuring team delivery, using cycle time, escaped defects, planned-to-done ratio, and team happiness. Cycle time measures productivity. Escaped defects predict¬†customer¬†satisfaction. The planned-to-done ratio of a team’s backlog […]