Tag: performance

  • Eight Dimensions of Product Quality – 7×14

    Today, Chuck talks about David Garman’s eight dimensions of product quality: performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality. These categories are well-known in the TQM community, and […]

  • RAPID decision-making framework – 1×12

    In this episode, Chuck introduces listeners to the RAPID decision making framework. People take on the roles of Input, Recommend, Agree, Decide and Perform (in that order). He talks about why […]

  • Performance as a Metric – 1×08

    As an introduction to metrics, Chuck talks about performance in this episode. He compares the Boeing 747 and the Concorde, showing how both can be considered better performing even though they […]