Tag: metric

  • Eight Dimensions of Product Quality – 7×14

    Today, Chuck talks about David Garman’s eight dimensions of product quality: performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality. These categories are well-known in the TQM community, and […]

  • Takt Time – 7×13

    In this episode, Chuck talks about Takt time, a Kanban metric for average unit production. He uses fast food restaurants and amusement park rides to illustrate what it measures and […]

  • Flow Efficiency – 7×7

    Chuck talks about how this Kanban metric can be used by scrum teams to improve their velocity. Flow efficiency is touch time divided by time in process.

  • 3×10 – A Watched Metric Never Boils

    Chuck talks about metrics and why it’s important not to fixate on a particular target. Although the episode doesn’t call the out by name, this is an expression of a […]