3×10 – A Watched Metric Never Boils

Chuck talks about metrics and why it’s important not to fixate on a particular target. Although the episode doesn’t call the out by name, this is an expression of a couple of well-known principles. The Hawthorn Effect says that which is measured will improve, at a cost. Goodhart’s Law says that when a measure becomes a target, it ceases to be a […]

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