4×6 – Little’s Law

In today’s episode, Chuck talks about Little’s Law from queuing theory, which plays a prominent role in lean and Kanban. Queuing theory comes up a lot in our society, so you may learn something about shopping and driving as well. This episode is sponsored by our friends and generous backers on Patreon. Sponsors are needed to […]

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3×10 – A Watched Metric Never Boils

Chuck talks about metrics and why it’s important not to fixate on a particular target. Although the episode doesn’t call the out by name, this is an expression of a couple of well-known principles. The Hawthorn Effect says that which is measured will improve, at a cost. Goodhart’s Law says that when a measure becomes a target, it ceases to be a […]

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