4×10 – Glasl’s Model of Conflict Escalation

Today, Chuck talks about the conflict escalation model of Freidrich Glasl, which contains three levels of conflict, with three stages each. In addition, Glasl gives techniques for deescalating conflict based on which stage you find yourself. If you’ve ever wondered when to get your manager or HR representative involved in an issue, this episode is for you!

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Photo by Jim Strasma on Unsplash

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