Chuck talks about metrics and why it’s important not to fixate on a particular target. Although the episode doesn’t call the out by name, this is an expression of a couple of well-known principles. The Hawthorn Effect says that which is measured will improve, at a cost. Goodhart’s Law says that when a measure becomes a target, it ceases to be a good measure.
This episode is sponsored by our friends and generous backers on Patreon. Sponsors are needed to help the podcast grow and thrive. Sign up today!